Lodge Information

Network: lodge401freewi-fi Password: guest1102

Parking Please feel free to use our parking space directly in front of the Lodge. If our car park is full, lodge staff will direct you to a nearby car park and will assist you. The car park will be cleared by the snow clearer in the morning. Prior to the snow clearer arriving we ask that guests move their cars from the carpark and park on the road. Your lodge manager will advise where to park. Check Out time Check out time is: 10:00 If you have a late transfer, please let us know so we can assist you with storing your baggage. Room Charge The cost of in-house services such as food and drinks or discount lift tickets can be charged to your room and paid upon check out with cash or card. Smoking It is forbidden to smoke anywhere within Lodge 401 Niseko. A designated smoking area is available by the main entrance to the lodge. Please ensure you utilise the ash tray provided and do not leave any mess behind. Room Heater Controls Each room in our lodge has individually controlled panel heating. While we suggest that you leave setting the room temperature to us, if you would like to change the temperature output, please scroll the heater dial located on the bottom left of the panel heater either up or down to increase or decrease the room temperature. Please note that adjustments in heat will take time to come into effect. Luggage Storage and Forwarding We understand that the rooms in Lodge 401 are not the biggest! Once you have unpacked, if you would like us to store your travel luggage, please just let us know. Domestic Luggage Forwarding Labels are available in house. Please see staff to make arrangements. Information and Services1 By the main entrance to the lodge please find our trail maps, general information and tours section. Please feel free to ask lodge staff if you would like assistance to make a booking anytime. Niseko United Shuttle Bus Niseko United All Mountain Access lift pass holders can ride this service for free. Holders of Annupuri Ski Resort or other resort passes will need to pay a small fee to use the service. Important! Please refer to the timetable in the information section and take note of the different services indicated with different colours as not all services operate throughout the entire winter season. Please ask staff for more information. ATMs in the area Unfortunately, there are no ATM services in Annupuri. If time affords lodge staff may be able to assist you with a lift to the nearby town Niseko to withdraw money. ATM services can be found in each of the other 3 three resorts on the Niseko United Mountain. Lost room keys If you lose your room key, please notify us as soon as possible. A lost room key will incur a fee of ¥3,500.

(IMPORTANT) No go areas Guests are strictly prohibited from entering the areas on both sides and the rear of Lodge 401 Niseko. Snow shedding from the chalet roof can occur at any time and may cause injury or death. Emergency Exits There are three exits that can be used in the case of an emergency. One located on the entry level street side of the lodge and two located on the lower-level street side of the lodge. In the event of an emergency please follow lodge staff instructions. Lodge Entrances The main entrance is located on the ground level at the front of the lodge, please remove your shoes and help yourself to the slippers provided before entering. There is a second entrance located to the right of the main entrance on the lower level of the lodge that has direct access to the ski storage and drying rooms. Please feel free to enter with all your gear on, store your skis/ boards in the front room and hang jackets, pants, gloves, beanies and goggles in the smaller room at the back of the ski storage room. These rooms are heated with powerful drying heaters so your gear will be perfectly ready for you the next time you head out on the hill. Low Doorways, Rafters and steep staircases - You’re staying in a piece of Annupuri History! Lodge 401 Niseko is one of the original ski chalets built in Annupuri during the development of the Annupuri Ski Resort. Whilst the chalet has undergone a complete renovation, we wanted to keep the charm of the original chalet as much as possible. As such, please take care when moving about the chalet as there are low doorways and rafters and steep staircases throughout. Noise and Misconduct Policy With the exception of special party events and new year celebrations, we ask that all guests respect the privacy and experience of others staying with us. We request that all guests keep noise to an absolute minimum after 10pm. Please take advantage of the complimentary ear plugs provided to help you get a deep sleep. If you or a members of your party behave in a way that causes or is likely to cause danger, upset or distress to a third party, or intentionally damages the accommodation, Lodge 401 Niseko will be entitled to, without prior notice issued, curtail the stay and request that the person(s) concerned leave the accommodation immediately. No refunds will be issued by Lodge 401 Niseko. No return travel arrangements will be put in place by Lodge 401 Niseko. Under no circumstance will Lodge 401 Niseko be held responsible or will cover any expenses or costs incurred by the guest as a result of such a curtailment.

Shower rooms, Restrooms and Amenities If you are not staying in an ensuite room, there are restrooms located on each floor. There are 2 shower and powder rooms for men and women located on the lower level of the lodge. The shower rooms are stocked with body soaps, shampoos, conditioners and hair dryers. The ladies shower rooms also feature bathtubs. Don’t forget to bring your towel! Room Service A daily room service is provided complimentary. The daily service includes rubbish removal, restock of amenities and vacuuming. After the third night of stay a full service including linen change, towels change and a deep clean will take place. If you require a linen change prior to the third night of stay please see lodge staff. Please note, a small fee may be applied for this service. Guest Towels Each guest is provided a bath towel and face towel upon check in. Please let lodge staff know if you require a new towel prior to the scheduled change over. We ask that guests not bring our bath towels or face towels to nearby Onsen's as the minerals in the water damage and stain them. Please ask Onsen staff for a towel rental. Guest Laundry A complimentary guest laundry is available on the lower level of the lodge next to the ski drying room. When washing clothes please place the washing machine powder directly into the machine drum. For assistance, please ask lodge staff.

Complimentary Espresso Coffee, Teas, Hot Chocolate and Water Server Located in the dining room you will find our complimentary coffee station and water server. Please feel free to help yourself anytime. For assistance with coffee machine functions and drink range please ask staff. Breakfast Service Hours Continental Breakfast: 7am to 9am sharp. Hot Breakfast: 7am to 8:30am sharp. Other than the times listed above we do not service requests for breakfast. At certain times during the season the Gondola may run earlier than usual “Annupuri First Run” days. On these special days breakfast service will be available from 06:30 so you can take advantage of this amazing opportunity to ski the mountain early. Your lodge manager will notify you about this. Lodge 401 Niseko in House Bar Our Lodge is equipped with a fully appointed bar. Please feel free to grab a drink or something to eat during bar hours. The cost of items purchased at the bar can be charged to your room and settled upon check out with either cash or card. Open bar tabs and room charge accounts cannot be split amongst individuals sharing a room or bar tab. Please refer to bar signage for operational hours.

Useful Numbers Lodge 401 Niseko: 0136-55-5382 Emergency: 119 Annupuri Ski Resort: 0136-58-2080 Hokkaido Access Network, Resort Liner: 011-219-4411 Taxi: 0136-55-5400 Useful Links Niseko United Information- https://www.niseko.ne.jp/en/ Annupuri Snow Forecast- https://www.snow-forecast.com/resorts/NisekoAnnpuriKokusai/6day/mid Niseko Avalanche Report- http://niseko.nadare.info/